Terms of Service

These Terms of Service describe the website and business operations support services offered by Elmridge Operations at elmridgeoperations.com. Elmridge Operations is a new company established on September 30, 2026 and based at 7185 Swinnea Rd, Southaven, MS 38671. Please read these Terms before requesting or purchasing services. An accepted written proposal, statement of work, or service agreement defines each engagement.

1. Website information and service engagements

The website explains our services and indicative pricing. Browsing the website, using the website guide, or completing an on-page form does not create a paid engagement, authorize a purchase, or guarantee a booking. A service relationship begins only when the parties accept the scope and commercial terms in writing and satisfy any agreed initial payment requirements.

If a signed service agreement expressly differs from these Terms, that agreement controls for the relevant engagement, subject to applicable law. A general website update does not change a previously accepted agreement without the parties' agreement or a legal requirement.

2. Scope of our services

Our work is administrative and operational support. Vendor Coordination Support involves organizing supplier communications, requesting updates, clarifying agreed dates, and following up on current questions. Order & Delivery Coordination involves recording available order information, requesting status updates, coordinating agreed timing, and passing relevant updates to designated people.

Operational Task Coordination involves structuring agreed tasks, identifying responsible contacts, recording due dates, and following up on outstanding actions. Process Documentation Support involves preparing working instructions, checklists, and brief reports based on the operational steps and requirements supplied by the client. Only activities expressly included in the accepted scope are included in the engagement.

3. Scope changes and additional work

A proposal identifies the work, expected deliverables, assumptions, required information, fees, and timing. Additional vendors, orders, documents, meetings, revisions, or changes in the nature of the work may require an adjustment. We explain proposed changes and obtain your approval before charging for additional work. A request to discuss a change does not itself authorize an extra charge.

If the required scope cannot reasonably be determined from the information available, the parties first agree how the work will be assessed and priced. We may decline a task that is outside our service scope or cannot be performed lawfully or responsibly.

4. Client information and cooperation

The client appoints an authorized contact and provides accurate instructions, relevant records, necessary permissions, and timely approvals. The client is responsible for the completeness of its own order references, vendor details, operational requirements, and other source information. We identify material gaps that become apparent during our agreed work, but an administrative coordination service is not an independent audit of every supplied record.

The client must have authority to disclose information and instruct us to communicate with other parties. Access must be limited to what the assignment requires. Please do not share passwords or sensitive financial details through a general website form. The parties agree a suitable method for any authorized system access.

5. Authority, decisions, and purchasing

The client retains control of purchasing decisions, supplier selection, budgets, payment approvals, and contractual commitments unless a specific responsibility is expressly assigned to us in writing. We do not sign vendor contracts, place binding orders, approve expenses, make payments, alter bank details, or accept goods on the client's behalf without expressly agreed authority and defined limits.

Any communication to a vendor about our role must reflect the authority actually granted. A status update, follow-up message, or working note is not approval to spend funds. Changes to payment instructions should be verified independently using a trusted contact procedure.

6. Independent suppliers and carriers

Vendors, manufacturers, carriers, and other independent parties remain responsible for their own goods, availability, fulfillment, transportation, and contractual obligations. We coordinate information and actions within the accepted scope; we do not become the seller of vendor goods, a carrier, a freight broker, or a guarantor of third-party performance.

Order statuses and delivery estimates may rely on information made available by those parties or the client and can change. Third-party dependencies do not remove our responsibility to perform our own agreed coordination work with reasonable care and skill.

7. Timing and communications

Schedules depend on the agreed workload, timely client responses, and relevant third-party information or action. Target dates are estimates unless a binding service deadline is expressly agreed. We communicate material changes affecting the work and discuss practical next steps. The client should identify time-sensitive requirements before accepting the engagement.

A missed vendor response or changed delivery estimate may require follow-up or a schedule adjustment. We do not promise continuous availability, emergency coverage, or delivery on a particular date unless a specific commitment is included in a written agreement.

8. Rates and support packages

Indicative service rates in USD are: Vendor Coordination Support, $20–$30 per hour; Order & Delivery Coordination, $25–$40 per hour; Operational Task Coordination, $25–$35 per hour; and Process Documentation Support, $75–$150 per project. The accepted proposal states the actual rate or fixed fee and the agreed pricing basis.

Basic Support is $150 for one agreed task with up to 5 hours of work. Operations Support is $350 for up to 12 hours of agreed support. Monthly Coordination is $600 per month for up to 20 hours of agreed operational tasks. Packages do not include unlimited work. Documentation projects, additional hours, third-party costs, unused-hour arrangements, and any renewal terms are confirmed in the written agreement. We do not impose an undisclosed automatic renewal.

9. Payment and approved expenses

The accepted agreement states payment dates, any deposit, billing details, applicable taxes, and approved expenses. We do not charge a card or collect payment through the on-page confirmation form. No inquiry alone creates a payment obligation.

Additional charges, late fees, or non-recoverable third-party commitments must be disclosed and agreed in advance and permitted by law. If an undisputed payment remains overdue, we may suspend affected work after written notice and a reasonable opportunity to resolve the issue. The parties agree any revised schedule before work resumes.

10. Cancellation before work begins

Send a cancellation request to operations@elmridgeoperations.com using your own email service and include the relevant proposal or assignment reference. A request takes effect when received through the designated contact channel, subject to a notice period expressly agreed before purchase. We confirm the affected work and proposed final account.

If you cancel before work begins, prepaid service fees are refundable, less only costs expressly authorized in advance as non-recoverable and actually incurred. Any permitted deduction is explained and itemized. We do not apply an undisclosed administrative cancellation fee.

11. Cancellation after work begins and refunds

The final account includes work actually performed up to the effective cancellation date using the pricing basis agreed before the engagement. An unfinished assignment is not automatically treated as fully completed. Unused prepaid service fees are refunded after deduction of amounts properly due for completed work and authorized, documented, non-recoverable third-party costs.

If we cannot provide an agreed portion of the service, we refund the prepaid amount attributable to that unprovided portion unless you accept another resolution. Approved refunds are normally returned to the original payment method. We confirm the processing date in writing, comply with any applicable legal deadline, and explain that a bank or payment provider may require additional crediting time. Purchases from independent vendors are governed by their own refund terms.

12. Service concerns and remedies

If you believe agreed work was not performed correctly, contact us with the assignment details and the specific concern. We review the information and discuss an appropriate remedy, which may include correction, repeat performance, a proportionate fee adjustment, or a refund, consistent with the agreement and applicable law. Raising a concern does not waive a right or remedy provided by law.

Where a problem can reasonably be corrected, the parties should allow a practical opportunity to address it. The client remains responsible for reviewing supplied documents and identifying material changes in its own operational requirements.

13. Confidential business information

Non-public business information received for an assignment is used for the agreed work or another authorized purpose. Access is limited to people and providers who need it for their responsibilities and who are subject to appropriate confidentiality obligations. A client's name, logo, confidential material, case study, or testimonial is not used publicly without permission.

Confidentiality obligations do not cover information that becomes public without a breach, was lawfully known already, is received lawfully from another source, or is independently developed. Disclosure required by law is permitted, with advance notice where lawful and practicable. Return, deletion, recordkeeping, and any backup arrangements are addressed in the service agreement.

14. Working documents and intellectual property

The client retains ownership of its records and source materials. Unless the written agreement states otherwise, after payment of the applicable fees the client receives a continuing right to use, copy, and adapt the final working instructions, checklists, and reports prepared for its own business operations.

We retain rights in pre-existing templates, methods, and general know-how. When included in a paid final deliverable, those materials may be used as needed to use that deliverable. This does not permit resale of our standalone templates or disclosure of another client's confidential information. Third-party materials remain subject to their owners' rights.

15. Professional matters and limits

Routine coordination and process documentation do not constitute legal, tax, accounting, customs, workplace safety, regulated brokerage, or other licensed professional advice. Matters requiring specialist expertise must be referred to an appropriately qualified provider. We do not certify regulatory compliance through an ordinary checklist or working report.

No particular cost saving, revenue result, elimination of all operational errors, or third-party performance outcome is guaranteed. Nothing in these Terms excludes a responsibility, liability, or remedy that applicable law does not permit to be excluded.

16. Website form and assistant

The website form checks the entries you provide and displays an on-page confirmation. It does not transmit those entries, create a booking, or send a message to us. To arrange support, contact us separately using the contact details below. The website assistant is a local information guide based on the company information displayed on the website; its answers are informational and do not amend a service agreement.

Do not submit unlawful content, malicious code, impersonated requests, or information you lack authority to disclose. Do not attempt to disrupt website security or interfere with another person's use.

17. Ending an engagement and applicable law

An engagement ends according to its agreed termination provisions. A material breach should be described in writing and, where capable of remedy, the other party should have a reasonable opportunity to correct it. Work may be suspended immediately where needed to prevent unlawful activity or a material security risk. Where appropriate, the parties agree a practical handover of current records and client materials.

These Terms are interpreted under the laws of Mississippi to the extent permitted, subject to mandatory laws and rights that otherwise apply. A court must have lawful jurisdiction over the parties and dispute. These Terms do not impose mandatory arbitration or prevent contact with a regulator. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

18. Updates and contact

We may revise these Terms for future use and display the updated date. Material changes to an existing engagement require agreement or a legal basis. Questions about scope, pricing, cancellation, or a service concern should be directed to the contact details below. Include enough information to identify the relevant assignment without sending unnecessary sensitive information.