Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Elmridge Operations handles cancellations, changes to agreed work, unused prepaid service fees, and service concerns. It applies to our business operations support services, including vendor coordination, order and delivery coordination, operational task coordination, and process documentation. Elmridge Operations was established on September 30, 2026 and is based in Southaven, Mississippi.

Read this policy together with the Terms of Service and your accepted written proposal, statement of work, or service agreement. That written agreement identifies the work purchased, pricing basis, deliverables, payment arrangements, and any specifically agreed notice period. A provision expressly agreed for your assignment controls where it differs from this general policy, subject to rights and requirements that applicable law does not permit the parties to exclude.

1. When a service commitment begins

Browsing the website, asking the website assistant a question, or completing the on-page form does not purchase a service, reserve working hours, authorize a charge, or create an engagement. A service commitment begins only after the scope and commercial terms are accepted in writing and any agreed initial payment conditions are met.

The website form checks the information entered and displays a confirmation on the page. It does not send that information to Elmridge Operations. Closing or submitting that form therefore does not submit a cancellation request. Please use a separately agreed communication channel to discuss an actual assignment.

2. How to request cancellation

Send your cancellation request to operations@elmridgeoperations.com using your own email service, or through a cancellation channel expressly identified in your service agreement. Include your business name, the proposal or assignment reference, the service affected, and whether you want to stop the entire assignment or a particular part of it. State any requested handover needs so that current working records can be addressed.

A cancellation takes effect when it is received through the designated channel, subject to a notice period expressly disclosed and agreed before purchase. We confirm the affected work, the effective date, and the proposed final account. If you do not receive confirmation, follow up through the agreed contact channel. Keep a copy of your request and any relevant correspondence.

3. Cancellation before work begins

If you cancel before agreed work begins, prepaid service fees are refundable. The only deductions are non-recoverable costs that you expressly authorized in advance and that were actually incurred for the assignment. A possible future expense, an unapproved purchase, or general business overhead is not automatically treated as an authorized deduction.

We explain and itemize any permitted deduction and identify the basis for it. We do not impose an undisclosed administrative cancellation fee or describe a service payment as automatically non-refundable merely because it was paid in advance. An initial discussion does not justify a charge unless that discussion was separately agreed as paid work.

4. Cancellation after work has started

When an assignment has started, the final account includes work actually performed up to the effective cancellation date using the pricing basis agreed for that assignment. This may include authorized vendor communications, completed order-status follow-ups, recorded task coordination, and document preparation already carried out within scope. An unfinished assignment is not automatically treated as fully completed.

Unused prepaid service fees are refunded after deducting amounts properly due for completed work and any authorized, documented, non-recoverable third-party costs. The account should distinguish completed activities from work that remains outstanding. The description of a package as including “up to” a number of hours does not itself show that every included hour was used.

5. Hourly coordination work

For hourly assignments, the agreed rate and the recorded time spent on authorized work provide the basis for the final account. The relevant activities and time records are used to explain the amount earned. Additional work must have been approved as required by the agreement; cancellation does not authorize new tasks or an increase in the previously agreed rate.

If an advance payment exceeds the amount properly due, the remaining balance is refundable. If completed authorized work exceeds the advance payment, any remaining amount due is addressed in the final account. A disputed item is reviewed with the supporting records rather than being treated as accepted simply because the assignment has ended.

6. Fixed-fee documentation projects

Process Documentation Support may be priced as a fixed-fee project. A proposal should identify the document, checklist, or report to be prepared, its intended scope, and any agreed milestones or fee allocation. If that project is cancelled partway through, the account reflects the work actually completed using the allocation agreed before the engagement.

If no express milestone allocation was agreed, the parties review the completed work, agreed deliverables, and remaining obligations to determine an appropriate allocation consistent with the agreement and applicable law. We do not retrospectively declare every unfinished document fully delivered or introduce a new pricing method solely to eliminate a refund.

7. Basic Support and Operations Support packages

Basic Support is $150 for one agreed task with up to 5 hours of work. Operations Support is $350 for up to 12 hours of agreed support. The accepted proposal determines which activities are included, the period in which work is to be performed, and the pricing basis for any final account. A package does not include unlimited work or services outside its accepted scope.

If a package is cancelled, completed work and any refundable unused balance are assessed under the accepted package terms and this policy. We do not automatically convert a package to a higher standalone hourly rate after cancellation unless that treatment was clearly disclosed and expressly agreed before purchase. Additional hours and documentation projects require the approval described in the agreement.

8. Monthly Coordination and future periods

Monthly Coordination is $600 per month for up to 20 hours of agreed operational tasks. Your written agreement identifies the monthly service period, workload, payment arrangements, and any renewal or termination notice. We do not impose an undisclosed automatic renewal or assume permission to charge for another period from a website inquiry.

A request to stop future monthly support and a request to cancel work during the current period are considered separately. Charges for the current period must be supported by the accepted agreement and work properly performed. Refunds of unused prepaid fees are handled under that agreement, this policy, and applicable law. Carryover, expiry, or other unused-hour arrangements must be confirmed in the written terms; they are not invented after cancellation.

9. Rescheduling, pauses, and scope changes

You may ask to reschedule or pause work instead of cancelling it. We review the remaining work, available capacity, dependencies, and any third-party commitments, then confirm a revised arrangement in writing. A request alone does not guarantee a new working date or extend a package indefinitely.

Any additional fee or non-recoverable commitment associated with a revised arrangement must be disclosed and approved before it is incurred. If the parties cannot agree to the requested change, the original agreement remains relevant unless the assignment is cancelled or otherwise ended under its terms. A scope change is not a reason to charge for unapproved work.

10. If we cannot provide agreed services

If Elmridge Operations cannot provide an agreed portion of the service, we refund the prepaid amount attributable to that unprovided portion unless you accept another resolution. That may include an agreed revised schedule or an appropriate replacement deliverable. A credit or alternative service is not imposed in place of a refund that is otherwise due.

Where work is stopped, we identify the current status and discuss an appropriate handover of client records and completed working materials. Unprovided work is not charged as though it had been performed. Amounts properly earned for work already completed and authorized costs remain subject to the accepted agreement and applicable law.

11. Service concerns and corrections

If you believe agreed work was not performed correctly, contact us with the assignment reference, the deliverable or activity involved, and the specific concern. We review the relevant instructions, scope, working records, and communications. Where a problem can reasonably be corrected, the parties should allow a practical opportunity to address it.

An appropriate remedy may include correction, repeat performance, a proportionate fee adjustment, or a refund, depending on the agreement, the nature of the issue, and applicable law. A disagreement about an independent vendor's performance is considered separately from whether we carried out our own agreed coordination work. Raising a concern does not waive a legal right or remedy.

12. Independent vendor purchases and costs

This policy concerns service fees charged by Elmridge Operations. Purchases from independent suppliers, carriers, software providers, or other third parties are governed by their own agreements and refund terms. We do not become the seller of a vendor's goods or guarantee that a vendor will approve a return or cancellation.

Where the accepted scope includes helping communicate a third-party cancellation request, we may organize the relevant information and follow up within that authority. The third party remains responsible for its decision and obligations. We do not deduct a third-party cost from our service refund unless the cost meets the advance-authorization and documentation requirements applicable to the assignment.

13. Refund method, timing, and disputes

Approved refunds are normally returned to the original payment method. We confirm the amount, any itemized deductions, and the processing date in writing, and comply with any applicable legal deadline. Banks and payment providers may require additional time to credit a refund after processing; that separate crediting time is explained where known.

Please do not send full payment-card details, passwords, or unnecessary financial information in a cancellation message. Any alternative refund method must be verified and lawfully agreed. If you believe a final account contains an error, identify the disputed item and provide the relevant records. This policy does not prevent you from exercising rights provided by law or an applicable payment-provider process.

14. Existing agreements, updates, and contact

We may update this policy for future engagements and display the revised date. A later website update does not retrospectively impose new cancellation charges, renewal terms, or refund restrictions on an existing accepted assignment. Material changes to an existing engagement require agreement or another lawful basis.

Questions about cancellation, completed work, an unused prepaid balance, or a service concern should be directed to the details below. Provide enough information to identify the assignment while avoiding unnecessary sensitive information. Nothing in this policy removes a mandatory right, remedy, or obligation that applicable law does not permit to be excluded.